pcu88 Privacy Policy

Introduction and Scope

pcu88 ("we", "us", or "the platform") is a trusted online gaming service provider in Bangladesh. This privacy policy ("policy") describes what personal information we collect and how we process and store it when you visit our website pcu88.cam, register an account, play games, or use any of our services.

By using this platform, you are considered to have read and agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

What Information We Collect

To improve the quality of our services and provide a safe and reliable gaming experience, pcu88 may collect the following categories of information:

2.1 Information You Provide Directly

The information you give us directly includes:

• Full name and date of birth (for age verification)
• Email address and login credentials
• Payment information — bKash, Nagad, Rocket, Upay, or bank account number
• Documents submitted for identity verification (such as a national ID card)
• Information provided when contacting the support team

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type and operating system
• Browser type and version
• Pages visited, links clicked, and session duration
• Information obtained from cookies and similar tracking technologies
• Transaction history and gaming activity logs

2.3 Information Received from Third Parties

In some cases, we may collect necessary information through identity verification service providers or payment processing companies. This information is used only for legitimate purposes.

Purpose of Using Information

pcu88 uses collected information only for the following legitimate and declared purposes:

• Completing the account registration process and verifying your identity
• Processing deposit and withdrawal transactions and maintaining financial records
• Operating gaming services and providing a customized experience
• Preventing fraud, money laundering, and other illegal activities
• Monitoring user activity to ensure responsible gaming
• Complying with applicable laws and regulations
• Improving customer service and sending relevant communications
• Ensuring platform security and resolving technical issues

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the pcu88 website. Cookies are small text files that your browser stores on your device.

4.1 Use of Cookies

• Essential Cookies: For maintaining login sessions, ensuring security, and core platform functionality.
• Analytical Cookies: For understanding user behavior and monitoring site performance.
• Preference Cookies: For remembering your language and display preferences.

4.2 Managing Cookies

You can disable cookies from your browser settings. However, disabling certain essential cookies may limit platform functionality and some features, including login, may not work properly.

Sharing Information with Third Parties

pcu88 does not sell your personal information to third parties as a matter of policy. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third parties for necessary tasks such as payment processing, identity verification, technology management, and customer service. These partners process information only in accordance with our instructions and under a confidentiality agreement with us.

5.2 Legal Obligations

We may be required to disclose information where necessary to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements.

5.3 Business Transfers

In the event of a future merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance and the protections of this policy will be maintained.

5.4 With Consent

For any sharing of information beyond the reasons stated above, we will obtain your explicit prior consent.

Information Security and Protection

pcu88 adopts industry-standard technical and procedural measures to keep your personal information secure. Our security framework includes:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS technology.
• Database Encryption: Stored sensitive information, particularly financial and identity-related data, is stored in encrypted form.
• Access Controls: Only authorized personnel may access personal information for specific purposes.
• Regular Security Audits: Regular security audits are conducted to identify and address vulnerabilities.
• Suspicious Activity Monitoring: Automated systems are active to detect unusual account activity.

Data Retention Period

pcu88 retains your personal information only for as long as necessary. The retention period is determined by taking the following factors into consideration:

• Information necessary to provide services is retained for as long as your account remains active.
• Records of financial transactions are kept for the period required by legal and regulatory requirements.
• Even after an account is closed or becomes inactive, some information may need to be retained for a further period for fraud prevention and legal obligations.
• When the retention period ends, information is securely deleted or anonymized.

Your Data Rights

As a user of the pcu88 platform, you have the following rights regarding your personal information:

8.1 Right to Access

You may contact us at any time to find out what information we hold about you.

8.2 Right to Rectification

If your information is incomplete or incorrect, you may request that it be corrected. In most cases, you can update your information yourself from your account settings.

8.3 Right to Erasure

In certain circumstances, you have the right to request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing investigations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for certain purposes, such as marketing communications.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact us by email. We will verify your request and respond in a timely manner. It may not be possible to process a request without identity verification.

Protection of Minors

pcu88's services are for individuals aged 21 and above only. We do not knowingly collect personal information from minors.

Age is verified during the registration process, and if we confirm that a user is under 21, their account will be closed immediately and any collected information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

Policy Changes and Updates

pcu88 may review and amend this privacy policy from time to time. In the event of changes:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• For significant changes, we will send a notification to your registered email.
• Continued use of the platform after changes will be considered acceptance of the new policy.
• If you do not agree to the new policy, you may request that your account be closed.

You are advised to visit this page regularly for the latest policy.

Related Policies and Terms

Alongside this privacy policy, the following documents define your rights and obligations. We request that you read them together:

• Terms and Conditions — The overall terms for using the platform.
• Responsible Gaming — Guidelines on safe and healthy gaming habits.
• About Us — Introduction to the pcu88 platform and our values.
• FAQ — Answers to common questions.