pcu88 Terms and Conditions

Nature of the Agreement

These terms and conditions ("Terms") form a legally binding agreement between pcu88 ("Platform", "we", "us") and the user of the services ("User", "you", "your"). These Terms apply to the use of any services provided through the pcu88 website, app, or any other digital channel.

Alongside these Terms, our Privacy Policy and Responsible Gaming Guidelines also apply and form an integral part of these Terms.

Language and Interpretation

These terms and conditions have been prepared in Bengali. In the event of any dispute or interpretation, the Bengali version shall be considered final. If any conflict arises within the Terms, pcu88's interpretation shall be final.

Scope of Application

These Terms apply to all services available on the pcu88 platform, including live casino, slot games, cricket and football betting, bingo, coin games, and all other gaming products.

Age Limit and Eligibility

You must be at least 21 years old to use pcu88's services. By opening an account, you declare that you meet this age requirement. We may request age verification documents at any time and reserve the right to suspend an account until verification is complete.

Registration Process

Each individual may open only one account. Information provided at registration must be accurate, complete, and truthful. pcu88 reserves the right to cancel any account registered with incorrect or false information and to forfeit deposited funds.

• More than one registration under the same person's name, phone number, or bank/mobile banking account is not permitted.
• To change registration details, please contact the support team.
• Operating multiple accounts from the same household or the same IP address is not allowed.

Deposit Rules

Funds can be deposited at pcu88 via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount across all payment methods is ৳200.

• Make sure you provide accurate details at the time of deposit — pcu88 is not responsible for any loss caused by incorrect information.
• Deposits from third-party accounts will not be accepted; the depositing method and the account holder must be the same person.
• No interest or profit is paid on deposited funds.
• pcu88 reserves the right to stop accepting a specific payment method for any reason.

Withdrawal Rules

The minimum withdrawal amount is ৳800. Approved withdrawals are generally processed within 10 to 45 minutes.

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• An amount equal to the bonus received cannot be withdrawn before the bonus wagering requirements have been met.
• Suspicious transactions may be subject to additional verification, which may cause delays in processing.
• pcu88 does not deduct any commission from the requested withdrawal amount, however the payment provider's own charges may apply.

Welcome Bonus

New members will receive a 100% match bonus on their first deposit, up to a maximum of ৳20,000. Before this bonus can be used, the total of the original deposit and the bonus combined must be wagered 25 times (25x).

General Bonus Terms

• Each promotion may have its own specific terms, which will be stated on the promotions page.
• Multiple bonuses cannot be used at the same time unless specifically permitted.
• Playing games other than those designated with bonus funds may result in the bonus being cancelled.
• Bets to meet wagering requirements must be placed within the specified time limit.
• In the event of bonus abuse or fraudulent use, the bonus and any associated winnings will be cancelled.
• pcu88 reserves the right to modify or cancel any bonus offer at any time.

VIP Program

The pcu88 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. A weekly cashback benefit applies at each tier — up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and 1.2% at Platinum. The rules for tier advancement are at pcu88's sole discretion. VIP benefits may change at any time.

General Game Rules

All games operated on pcu88 are powered by third-party software providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming). The outcomes of these games are determined through Random Number Generator (RNG) technology, which ensures fair play.

• If your internet connection is lost during a game, the result of the game in progress is saved on the server and can be viewed later.
• The result displayed in the game interface is final; if any discrepancy arises with the server record, the server record shall prevail.
• Any winnings obtained due to a game software error may subsequently be cancelled.
• In sports betting, a bet may be cancelled before a match begins, but in-play bets cannot be cancelled.

Special Live Casino Rules

For live casino games, the dealer's announcement and the result visible on the table are final. If a discrepancy arises due to a streaming delay, the matter will be settled according to the server record.

What Is Strictly Prohibited

The following activities are strictly prohibited at pcu88. Violations may result in account cancellation and forfeiture of deposited funds:

• Operating multiple accounts or opening an account in a third party's name.
• Fraudulent use of the bonus system (such as claiming the same bonus repeatedly through multiple accounts).
• Filing unjustified chargebacks or payment disputes.
• Playing games using automated bots, scripts, or software.
• Running professional or syndicate-based betting operations.
• Attempting to bypass the platform's security systems.
• Harassing other users or engaging in offensive behavior.
• Money laundering or transactions involving illegal funds.

Our Commitment

pcu88 believes that gaming is a form of entertainment, not a source of income. We encourage our users to play responsibly. The service is only for those aged 21 and above.

• Bet within your means — do not wager what you cannot afford to lose.
• If you notice signs of gaming addiction, read our Responsible Gaming page.
• Contact the support team to set daily or weekly deposit limits on your account.
• Contact our 24/7 live chat support for the self-exclusion feature.

Data Collection and Use

pcu88 collects users' personal data and uses it for service delivery, security verification, and regulatory compliance. Data is never sold to third parties. For more details, read our Privacy Policy.

• All data is kept secure through SSL encryption.
• Personal information is used solely for service operations.
• Information may be shared with regulatory authorities due to legal obligations.
• Users may contact the support team to view or delete their stored personal information.

Cookies & Tracking

Our platform uses cookies to improve service quality. By using the platform, you are giving your consent to the use of cookies.

pcu88's Liability

pcu88 will not be held responsible for any losses in the following situations:

• Incomplete games due to the user's internet disconnection or device failure.
• Service interruptions caused by natural disasters, cyberattacks, or other unforeseen events.
• System failures or delays by third-party payment providers.
• Any loss arising from the user's own negligence or violation of the terms and conditions.
• Financial loss due to changes or discontinuation of the service.

In any circumstance, pcu88's maximum liability will be limited to the amount of the user's active account balance.

Service Maintenance

To improve service quality, pcu88 may temporarily suspend the platform for maintenance at any time. During this period, any ongoing bets will be settled based on their status prior to the maintenance.

Support Contact

If you have any questions or complaints regarding these rules and terms and conditions, please contact us. Our support team is available 24/7 to assist you in Bengali.

Dispute Resolution

Any dispute will first be attempted to be resolved through the support team. After a complaint is submitted via live chat or email, pcu88 will investigate and respond within a reasonable time. The relevant transaction may be put on hold during the investigation period.